CalCog is a global leader in clinical supply services, providing clinical packaging and labeling services, kit and label design services, global warehousing and distribution, comparator and commercial drug sourcing, and expanded access program management services for more than 27 years.
CalCog is a key resource for small and medium sized pharmaceutical and biotech organizations, contract research organizations, and academic institutions. It has the infrastructure, expertise, and quality management systems of a large clinical supply company and the flexible production schedules and client responsiveness of a small company.
Od czasu wdrożenia Loftware Prisym 360 nasz proces produkcji etykiet w CalCog przeszedł transformację, która nie tylko zwiększa naszą wydajność operacyjną, ale także wzmacnia podejście zorientowane na klienta, podkreślając zaangażowanie w jakość, dotrzymywanie terminów i opłacalność.
Neil Armstrong
Globalny dyrektor ds. transformacji biznesu
With GMP (Good Manufacturing Practice) facilities in both the USA and UK, historically each location independently performed clinical trials labeling – using different processes, software, and equipment – making it exceptionally difficult to transfer projects between the sites. CalCog was eager to streamline its operations and bring the labeling function in-house to give them greater control over pricing and, most importantly, the production timeline.
Design and print lead times for single-panel labels had been worsening for an extended period in the industry. This was further exacerbated by the COVID-19 pandemic, which brought extreme price volatility and caused frustration for both CalCog and their clients. 25-day lead times for printing (from the time of order) had unfortunately become standard, despite print companies continuing to advertise a 20-day lead time as normal. This caused delays to project timelines and difficult conversations with customers.
Limitations of CalCog’s existing labeling systems meant that while the UK site was able to try printing as many single-panel labels in-house as possible, the Texas operation had remained fully dependent on outsourcing; just 5% of labels across the group were being printed in-house.
CalCog began by examining the existing software being used at their UK site, working to identify the limitations and the potential benefits of upgrading both Texas and the UK to a newer version of this platform. However, they quickly realized it wouldn’t provide the process efficiencies required to offer industry leading service levels.
„Nie mieliśmy zaufania do naszego starego oprogramowania, ale to było to, co znaliśmy” – powiedział Neil Armstrong. „Zajmowało nam 15 dni od rozpoczęcia procesu projektowania do uzyskania użytecznego prototypu, a do zarządzania procesem wprowadzono wiele ręcznych procedur.” Mieliśmy pełną świadomość, że potrzebujemy nowego startu w naszych procesach etykietowania i że nasze przyszłe podejście powinno opierać się na sprawdzonym i przetestowanym rozwiązaniu branżowym. To oprogramowanie to Prisym 360, i na rynku nie było nic innego, co mogłoby z nim konkurować.
