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May 17, 2022

Case Study

Jak dzi臋ki Loftware firma Plastiflex mog艂a zaprojektowa膰 proces etykietowania zgodny z UDI


NiceLabel offers out-of-the-box UDI compliance

In order to satisfy UDI requirements, Plastiflex had to print a GS1 data matrix code directly on the label. They also had to guarantee that the label release procedures and process management were top-down, and that they had full traceability of who created the label, who managed the changes and who approved it. 鈥淎ll of that was available out of the box with NiceLabel so we didn鈥檛 have to invent anything. We met those compliance goals easily. The only thing we had to do was design the label, provide the master data and set up the role-based access,鈥 comments Patrick.

Plastiflex also benefited from the built-in quality approval process, which includes label versioning and a comprehensive label print history. All of these features helped them implement a compliant labeling solution by the UDI deadline. As Patrick states, 鈥淵ou鈥檙e offering a full package service; it鈥檚 a product, it鈥檚 a management system 鈥 you helped us with understanding UDI requirements and how we translate that to a system.鈥

NiceLabel鈥檚 validation documentation 鈥榓 lifesaver鈥

Companies operating in the life sciences sector are also required to validate their IT systems before using them. This, according to Patrick, was one of the project鈥檚 biggest challenges, as they needed to understand what software validation meant in this context. Here, NiceLabel鈥檚 Validation Acceleration Pack, was a 鈥榣ifesaver鈥. 鈥淚 couldn鈥檛 have completed the software validation without your documentation. It gave us the main structure that we needed for external audit reasons, in order to document the system correctly. Once we had that, it went really fast. And we succeeded, thanks to this great documentation.鈥 In addition to assisting with compliance and validation, Patrick鈥檚 team also found that user training and adoption were clear-cut with NiceLabel. 鈥淵our product interface is very clean and straightforward, making it very easy for the end user to find their way around the product,鈥 he says.

Application builder helps support an integrated label management process

Plastiflex also discovered other benefits of the NiceLabel platform during the configuration process. 鈥淲e really appreciated the application builder feature,鈥 Patrick says. 鈥淚t makes it so much more convenient for creating a streamlined label printing process. From anywhere in the world, we can centrally define and manage what the labels will look like and what data entry fields the operator can fill in on the shop floor. This was a unique feature we didn鈥檛 find with any other provider on the market.鈥

Creating a scalable, compliant labeling process

Now that Plastiflex has implemented a compliant labeling process in its factory in China, the plan is to replicate this set-up in their production plant in Mexico. 鈥淣ow that we have an integrated process in place, it makes it easy to roll out similar set-ups in different locations across the world,鈥 Patrick explains. This gives Plastiflex the flexibility to shift production between facilities. 鈥淥nce we have NiceLabel in place in Mexico, we鈥檒l be able to move products that were produced in China to our facility in Mexico. This will help us to accommodate our growing healthcare business.鈥

Possibility for expansion into other product lines

Other business lines have also seen the advantages of using NiceLabel. For example, Plastiflex鈥 production facilities in Slovakia have decided to switch to the NiceLabel LMS for their traditional products. Jan Hermans, Project Manager, EU at Plastiflex explains, 鈥淭he interface was so convincing for them, they decided to switch from their current labeling solution and implement an on-premise version of the NiceLabel platform.鈥

While there are no concrete plans as of yet, Patrick and Jan believe that further expansion is likely. 鈥淭raceability is not only relevant for the healthcare business; it鈥檚 also becoming more important for other business areas,鈥 Jan observes. 鈥淥ur OEM customers are looking to the automotive industry and its quality systems as an example of how they can improve traceability and manage risk. And we鈥檙e already seeing more requirements from these customers regarding their labeling.鈥 As labeling complexity increases in other product lines, implementing NiceLabel would enable Plastiflex to have one standardized solution across the business. 鈥淚 think there鈥檚 a huge potential for NiceLabel in the market globally,鈥 Patrick concludes. NiceLabel鈥檚 Validation Acceleration Pack, was a 鈥榣ifesaver鈥. It gave us the main structure that we needed for external audit reasons to document the system correctly.鈥 Patrick Taels, ICT Manager at Plastiflex Group


The Plastiflex Group is a leading manufacturer of flexible hose systems for Original Equipment Manufacturers (OEMs) and distributors worldwide. Founded in 1953 in Orange County, California, Plastiflex operates in three key markets: Health Care, Industrial and Consumer Appliances (pool, floor care and white goods). The company has 7 factories in North America, Europe and China and is headquartered in Belgium.

Business expansion requires a new approach to labeling

In 2008, Plastiflex decided to expand from its traditional areas of producing flexible hoses for the industrial and appliance markets into the area of healthcare. They began designing, developing and manufacturing healthcare hose systems for the respiratory care markets (sleep apnea and ventilation). As a medical device manufacturer, Plastiflex needed a labeling process that complied with medical device regulatory guidelines, such as the FDA UDI and EU MDR requirements. Thus, they began their search for a new labeling solution that would help them comply with these regulations.


Regulations called for a more integrated labeling process

Plastiflex had a labeling system in place, however it was primarily a local solution. 鈥淲e operate with a decentralized production plant structure,鈥 explains Patrick Taels, ICT Manager at Plastiflex Group. 鈥淲e have facilities around the globe that produce different products, and our healthcare production facility is in mainland China. They used a standalone labeling solution at the production plant level. They would produce the label templates and manage data locally, and then verify these with the Group.鈥 However, medical device regulations require that the label design and release process be done in a more controlled manner. 鈥淲e needed to have a controlled release process that started from our head office in Belgium. So, our goal was to implement an integrated label management process that guaranteed accurate labels and data integrity.鈥

Plastiflex began looking for a new labeling solution at the end of 2019. They were on the clock, as they needed to comply with the UDI requirement deadlines. In order to guarantee the traceability of the product from production to patient as required by the UDI regulations, Plastiflex needed a labeling system that connected to the shop floor laser marking machines so that the proper UDI label data was also printed on the product. This had to be a single flow process and NiceLabel successfully helped during the implementation.

The quest for a cloud and on-premise solution

One of Plastiflex鈥檚 main criteria for a labeling system was that it offered a cloud-based solution that linked to an on-premise solution and could easily be rolled out to multiple locations worldwide. 鈥淲e were looking for a local version of a label management system, so we could have an on-premise installation on the production shop floor that could then interact and link with a cloud-based labeling solution,鈥 Patrick says. This hybrid solution would enable Plastiflex to guarantee business continuity even in the event of an Internet outage at the local production plant level. 鈥淲e had to find a solution that was able to operate even with an Internet outage, while making sure that the data integrity and release process and procedures would be 100% correct and synchronized.鈥

Other requirements included finding a provider with customers in the life sciences sector and one that was able to offer a full-scale solution. NiceLabel was the only provider that was able to satisfy all of Plastiflex鈥檚 requirements.


Plastiflex prowadzi obecnie instalacj臋 hybrydow膮 za pomoc膮 rozwi膮zania NiceLabel Cloud oraz lokalnego systemu zarz膮dzania etykietami (LMS). Zesp贸艂 in偶ynier贸w w Belgii, specjalizuj膮cy si臋 w dziedzinie opieki zdrowotnej, projektuje etykiety, a zesp贸艂 ds. zapewniania jako艣ci je zatwierdza. Szablony etykiet oraz dane g艂贸wne s膮 przechowywane w bazie danych NiceLabel Cloud i s膮 synchronizowane z lokaln膮 instalacj膮 systemu LMS w fabryce w Chinach. Instalacja lokalna jest skonfigurowana jedynie do odczytu, a wszystkie dane s膮 sprawdzane i zatwierdzane przed jednokierunkow膮 synchronizacj膮 z systemem lokalnym.

When it鈥檚 time to print labels locally, the operator on the shop floor enters the production order number into a customized print application (built using NiceLabel鈥檚 application builder). This number retrieves data from two sources: the Infor庐 ERP system and a NiceLabel on-premise database. The customized print application combines the data from both sources 鈥 including data for the GS1 data matrix and other UDI information, along with customerspecific details 鈥 and ensures all of this information is printed on the label as well as printed using laser marking machines on the product itself.

To hybrydowe wdro偶enie spe艂nia wymogi firmy Plastiflex i pomaga jej zachowa膰 ci膮g艂o艣膰 dzia艂alno艣ci. 鈥濲e艣li w hali produkcyjnej wydarzy si臋 co艣, co spowoduje utrat臋 艂膮czno艣ci, b臋dziemy mogli zapewni膰 po艂膮czenie offline z systemem NiceLabel Cloud鈥 鈥 wyja艣nia Patrick. 鈥濶awet je艣li Internet nie b臋dzie dzia艂a膰 przez kilka dni, b臋dziemy mogli kontynuowa膰 produkcj臋 dzi臋ki po艂膮czeniu z lokalnym rozwi膮zaniem, kt贸re zosta艂o zsynchronizowane z systemem chmurowym w Belgii. Tak wi臋c naprawd臋 mamy wszystko, czego nam potrzeba鈥.

  • Cloud
  • Regulacyjne
  • UDI
  • FDA
  • 艢ledzenie i monitorowanie